LEVEL : 01
		A single SLA ensures that hardware is secure with a connection to the Internet 24x7.	Tier 1 data centre with rackspace, scalable bandwidth, located within a secure and 24x7 monitored, totally fault tolerant, network infrastructure, at a cost-effective price and with a flexible contract.

		LEVEL : 02
		A single SLA ensures that your web site has a connection to the Internet 24x7	A shared, monitored, maintained and backed up resource for cost effective entry-level web sites, with best of breed facilities. Optional shared database to store and process your data. Managed within a secure and 24x7 monitored, totally fault tolerant, network infrastructure.

		LEVEL : 03
		A single SLA ensures that your web facing applications have a connection to the Internet 24x7	A dedicated monitored, maintained and backed up resource for web facing applications, with best of breed facilities including dedicated firewall protection configured to your requirements. Managed within a secure and 24x7 monitored, totally fault tolerant, network infrastructure.

		LEVEL : 04
		A single SLA ensures that your business critical ebusiness and ecommerce multi-server web facing applications are able to cross-process information whilst connected to the Internet 24x7.	A combination of dedicated and managed security, business continuity and monitoring resources for sophisticated web facing eCommerce and eBusiness applications, designed and operated to meet your requirements. Best of breed facilities including load balanced servers you can access via a VPN, managed within a secure and 24x7 monitored, totally fault tolerant, network infrastructure.

		LEVEL : 05
		A single SLA ensures that your sophisticated inward facing eBusiness applications, which facilitate business with partners and staff can be accessed 24x7	A combination of dedicated and managed security, network, business continuity and monitoring resources for sophisticated eBusiness applications, designed and operated to meet your requirements. Managed within a secure and 24x7 monitored, totally fault tolerant, network infrastructure. Best of breed facilities including the installation and management of a flexible WAN to deliver your applications to staff and partners wherever they are.

		LEVEL : 06
		A single SLA ensures access to your business critical applications from the data centre to the desktop for all who need it 24x7	A managed and supported solution for businesses, providing all the benefits and features of complex internal application management plus: Desktop application support services Field support engineering Help desks The provision and management of Private and      Internet communications and applications. A solution that will flex both up and down during      the contract lifecycle. BSG becomes your internal IT department.