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Complex Internal Application Management offers a single Service Level Agreement (SLA) that ensures your sophisticated inward facing eBusiness applications, which facilitate business with partners and staff can be accessed 24x7. This is achieved through a combination of managed security, network, business continuity and monitoring services, providing:

• Connectivity – Your server is connected to the Internet 24/7.
  
• Hardware – 24/7 break fix on the server hardware connected to the Internet
  
• Service software –24/7 break fix time for the web server and operating system running on your server
  
• Application Management – BSG Hosting Services can provide complete application support (database, business and user layer) with the ownership of the application SLA transferring to us. In order for BSG to be able to do this, we utilise proactive monitoring tools that consist of off-the-shelf hardware, software and port monitors along with bespoke application scripts that may be provided by the client or written by the BSG application management team. Additionally managed VPN access is available to provide secure access to your applications for in-house management.
  
• Managed WAN – With your applications hosted within the BSG Hosting Services data centre environment, a fault tolerant WAN (Wide Area Network), ensures your inward facing applications engaging with partners and staff, are more resilient and scalable, with business continuity facilities more effective than those usually provided on-site.
  

Complex Internal Application Management solutions offer a range of managed services that provide security, network and support services, which can ensure application availability all the way to the users environment.

The range of expertise and experience available from within BSG enables Hosting Services to design, deploy and operate applications that cater for the changing needs of our clients. Hosting Services clients have one SLA, which offers true application support through bespoke professional services, above and beyond the levels associated with traditional managed hosting.

Design: Our experienced and qualified consultants can design a solution to meet your needs from a range of platforms, with software and hardware from leading manufacturers. Our range of products and services including clustering, load balancing and managed firewalls will ensure that your application functions at the optimum level. But it doesn’t stop there; BSG offers a range of services from application development through to web site user experience all available through your account manager.

Deploy: Our Central London location contains a fully equipped test and repair centre, with 14,000 sq feet of warehouse, which holds a considerable stock of hardware and software. This enables BSG’s experienced and qualified engineers and project managers to achieve a hassle free and rapid deployment or relocation of our clients’ solutions.

Operate: We have an environment to house and operate your applications that provides redundancy at the highest level, with a range of professional services that ensure:

Business Continuity – BSG has a presence at multiple data centres, ensuring our clients’ business continuity programme is built in, with no single point of failure on Hosting Services network infrastructure.

Peace of mind – Hosting Services is able to monitor, provide administration support and process restarts for any hardware, operating system or application that we manage.

Cost saving – By leveraging shared infrastructure and technical skills, our clients can pick highly complex, scalable architectures with no single point of failure at a fraction of the cost they would take to acquire and maintain themselves.

Increased performance and control – Bespoke real-time application performance monitoring and reporting ensures that our clients’ applications are optimised for availability, response, security, scalability and reliability. This level of reporting ensures our clients are usually better informed than if they hosted and managed their applications in-house.

Managed WAN – Whether your end users are on-site, at home or mobile, they expect instant access to resources. Unlike other managed WAN services, where the WAN is treated as a distinct component with no relevance to internal devices or client applications, BSG can marry WAN management with complete application availability. To achieve this, BSG firstly design and test any failover systems that have been implemented in existing WANs to ensure that 100% connectivity is possible. We then implement a system of monitors that go beyond the edge of the WAN down to the application at desktop level. These monitors, along with other application management information, can be used to proactively assess the WAN's capability to support the application SLAs of the client.

Application Development – BSG is expert in Microsoft .NET, DNA and J2EE development in a range of environments. Our in-house team, design, develop and operate bespoke business applications for our clients. In addition to providing a troubleshooting service for our clients’ applications, we provide support and development for third party applications including Microsoft Exchange, Lotus Notes, JD Edwards enterprise software and Oracle.

Technologies enabled and supported by Hosting Services include:

Native to Microsoft IIS:

ASP, HTML DHTML, C++, C#, VBS, VB, XML, XSL, SQL

Other:

PHP, Perl, CGI, Java, Jsp, Cold Fusion, SQL, MySQL, BEA Web Logic, C, C++, WebSphere, Lotus Notes

Who is the service designed for?

Any organisation who:

• Wish to control, reduce/or predict IT costs.
  
• Wants to reduce cost by removing the need for in-house skills redundancy.
  
• Needs a real Business Continuity strategy and plan for internal facing applications
  
• · Wants to enable remote access to their inward facing business applications
  
• Wants to place its infrastructure in an environment that enables real business efficiency
  

• Needs to outsource the management of their business internal facing applications so that they can concentrate on running the business

How will your business benefit?

• You will receive a service based on guaranteed response times and agreed service levels.
  
• You will gain access to an expert technical team, when you need them most.
  
• Business effectiveness is achieved through access to a range of skills and experience under one hosting contract.
  
• Cost efficiency is achieved by not having to employ a variety of in-house specialists.

Why BSG?
BSG is a partner:

• whose underlying objective is to provide the best possible performance/cost ratio for your own business strategy and objectives.
  
• whose quality systems and experienced staff allow it to regularly meet and exceed agreed Service Level Agreements.
  
• whose diversity of services enables an organisation to explore innovative but proven technologies.

Download PDFs

Complex Internal Application Management Brochure - Click here

Complex Internal Application Management Case Study - Click here

Infrastructure Brochure - Click here

Products and Services Summary - Click here

Hosting Platforms - Click here

Levels of Support - Click here

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