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Complex Web Application Management
offers a single Service Level Agreement (SLA) that ensures
that your business critical ebusiness and ecommerce multi-server
web facing applications are able to cross-process information
whilst connected to the Internet 24x7. This is achieved through
a combination of managed security, business continuity and
monitoring services, providing:
- Connectivity
– Your server is connected to the Internet
24/7.
- Hardware
– 24/7 break fix on the server hardware connected
to the Internet
-
Service software – 24/7 break fix time for
the web server and operating system running on your server
-
Application Management – BSG Hosting Services
can provide complete application support (database, business
and user layer) with the ownership of the application SLA
transferring to us. In order for BSG to be able to do this,
we utilise proactive monitoring tools that consist of off
the shelf hardware, software and port monitors along with
bespoke application scripts that may be provided by the
client or written by the BSG application management team.
Additionally managed VPN access is available to provide
secure access to your applications for in-house management.
All Complex Web Application Management
solutions include the range of managed services detailed with
the Web
Application Management solution, plus a range of managed
services that provide security, network and support services,
which can ensure application availability all the way to the
user’s environment.
The range of expertise and experience
available from within BSG enables Hosting Services to design,
deploy
and operate
applications that cater for the changing needs of our
clients. Hosting Services clients have one Service Level Agreement,
which offers true application support through bespoke professional
services, above and beyond the levels associated with traditional
managed hosting.
Design: Our experienced
and qualified consultants can design a solution to meet your
needs from a range of platforms, with software and hardware
from leading manufacturers. Our range of products and services
including clustering, load balancing and managed firewalls
will ensure that your application functions at the optimum
level. But it doesn’t stop there; BSG offers a range
of services from application development [anchor] through
to web site user experience all available through your account
manager.
Deploy: Our Central
London location contains a fully equipped test and repair
centre, with 14,000 sq feet of warehouse, which holds a considerable
stock of hardware and software. This enables BSG’s experienced
and qualified engineers and project managers to achieve a
hassle free and rapid deployment or relocation of our clients’
solutions.
Operate: We have an
environment to house and operate your applications that provides
redundancy at the highest level, with a range of professional
services that ensure:
Business
Continuity – BSG has a presence at multiple
data centres, ensuring our clients’ business continuity
programme is built in, with no single point of failure on
Hosting Services network infrastructure.
Peace of mind –
Hosting Services is able to monitor, provide administration
support and process restarts for any hardware, operating
system or application that we manage.
Cost
saving – By leveraging shared infrastructure
and technical skills, our clients can pick highly complex,
scalable architectures with no single point of failure at
a fraction of the cost they would take to acquire and maintain
themselves.
Increased
performance and control – Bespoke real-time
application performance monitoring and reporting ensures
that our clients’ applications are optimised for availability,
response, security, scalability and reliability. This level
of reporting ensures our clients are usually better informed
than if they hosted and managed their applications in-house.
Application
Development – BSG is expert in Microsoft .NET,
DNA and J2EE development in a range of environments. Our in-house
team, design, develop and operate bespoke business applications
for our clients. In addition to providing a troubleshooting
service for our clients’ applications, we provide support
and development for third party applications including Microsoft
Exchange, Lotus Notes, JD Edwards enterprise software and
Oracle.
Technologies enabled and supported
by Hosting Services include:
Native to Microsoft IIS:
ASP,
HTML DHTML, C++, C#, VBS, VB, XML, XSL, SQL
Other:
PHP,
Perl, CGI, Java, Jsp, Cold Fusion, SQL, MySQL, BEA Web Logic,
C, C++, WebSphere, Lotus Notes
Who is the service designed
for?
Any organisation who:
- Wants to create an effective online
presence.
- Wants to reduce cost by removing
the need for in-house skills redundancy
- Needs a real Business Continuity
strategy and plan for web facing applications
- Wants to place its infrastructure
in an environment that enables real business efficiency
- Needs to outsource the management
of their business web facing applications so that they can
concentrate on running the business
How will your business benefit?
- You will receive a service based
on guaranteed response times and agreed service levels.
- You will gain access to an expert
technical team, when you need them most.
- Business effectiveness is achieved
through access to a range of skills and experience under
one hosting contract.
- Cost efficiency is achieved by
not having to employ a variety of in-house specialists.
Why
BSG?
BSG is a partner:
- whose underlying objective is to
provide the best possible performance/cost ratio for your
own business strategy and objectives.
- whose quality systems and experienced
staff allow it to regularly meet and exceed agreed Service
Level Agreements.
- whose diversity of services enables
an organisation to explore innovative but proven technologies.
Download
PDFs
Complex Web Application Management Brochure - Click
here
Complex Web Application Management Case Study - Click
here
Infrastructure Brochure - Click
here
Products and Services Summary - Click
here
Hosting Platforms - Click
here
Levels of Support - Click
here
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