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Full IT Outsourcing offers a single SLA that ensures access to your business critical applications from the data centre to the desktop.

BSG Full IT Outsourcing is for clients who have requirements that go beyond those catered for by the Complex Internal Application Management solution. Full IT Outsourcing is a managed and supported solution for businesses which includes:

• Desktop application support services
  
• Field support engineering
  
• Help desks
  
• The provision and management of Private and Internet communications and applications.
  
• One contract and one SLA
  
• A solution that will flex both up and down during the contract lifecycle.
  
• Application development – tactical and strategic consulting

BSG provides all the capabilities you might get from an internal IT department but with the quality and efficiency of specialists, experienced in the culture and challenges faced by medium sized organisation's. BSG is flexible in its approach to setting up client outsourcing arrangements and evolving them as an organisation’s needs change over time, whilst also ensuring visibility of both service levels and costs at any time. BSG’s philosophy is centred on making a positive difference to the quality of service and value for money gained from technology. BSG has proven business and technical experience to ensure we can deliver on this promise.

BSG are highly selective when identifying Full IT Outsourcing clients, both in terms of size and solution. This way, BSG can ensure there are substantial cost savings to be made both at transition stage and through innovation and change. Current service levels will be improved upon whilst achieving those savings, providing our clients with an operational infrastructure that will give their customers, prospects, partners and staff greater confidence both to engage and collaborate.

At the highest level, BSG’s Full IT Outsourcing offer is differentiated through its progressive approach to application service levels. BSG measures the availability of end user and customer applications. If any part of the technology chain fails, these applications will be unavailable, triggering a response at the appropriate technology layer. This approach creates simplicity and transparency of management reporting and ensures both BSG and our clients are focused on business goals not solely technology.

Who is the service designed for?

Organisations who:

• Wish to control, reduce and/or predict IT costs.
  
• Wish to fix a difficult problem relating to infrastructure, skills base or IT management.
  
• Wish to focus on achieving ‘best-in-class’ performance in their sector and require a specialist technology partner to deliver against agreed service levels.
  
• Need to respond more effectively to an increasing rate of change in their market requiring flexibility and responsiveness from IT to compete and adapt.
  
• Want to understand technology market developments and evolving best practice more effectively.
  
• Wish to improve the level of service they are already receiving from their technology partner.
  
• Are either fragmented or expanding resulting in a poor IT service across the organisation.

How will your business benefit?

• Full IT Outsourcing enables an organisation to deliver differentiating quality and cost management in all areas of the business.
  
• It allows an organisation to adapt to the changing market environments more effectively.
  
• It integrates a fragmented or disparate organisation via common technology and service levels.

Why BSG?

• BSG’s objective is to provide the best possible performance/cost ratio for your business strategy and objectives.
  
• BSG’s diversity of technology services and expertise enables an organisation to explore innovative but proven technologies.
  
• BSG’s quality systems and experienced staff allow it to meet and exceed agreed Service Level Agreements.

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Full IT Outsourcing Brochure - Click here

Full IT Outsourcing Case Study - Click here

Infrastructure Brochure - Click here

Products and Services Summary - Click here

Hosting Platforms - Click here

Levels of Support - Click here

BSG Corporate Profile - Click here

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