Exclusive use of the server.

Fault tolerant 24x7 managed network – ensures no single point of failure between your server and the Internet backbone.

Managed shared firewall – within the data centre network protecting your server.

Hard disc redundancy – mirrored or RAID 5 array redundancy, enables disc ‘hot swap’ on single disc failure.

Power Supply redundancy – dual server power supply ensures server power supply failover.

Bandwidth - burstable to your needs and available on a pay per use basis.

Connectivity from the client premises to the data centre, via one of the following options:

• Leased Line, ADSL/DSL or Laser (line of sight)

Hardware available on a purchase or rental basis on a
1 to 3 year basis.

Operating system and server software included.

Additional software licenses available for purchase outright or with 12 month payment terms.

Twenty free TAP credits – to be used during the first month to help set-up your service.

Monitoring - managed availability monitoring ensures that your server hardware and services are up and running with a response / break fix time defined on your SLA.

Backup – daily off-site tape backup. Data is stored for 56 days to enable disaster recovery.

Disaster Recovery – data restore in the event of hardware failure

Anti-virus – protection for your server with daily virus definitions update.

Help Desk – operated 24x7 to meet your service needs.

Service Level Agreement – the SLA defined to your service level requirements through one single point of contact.

Monthly availability report – reporting on server availability, bandwidth usage and threat alert report; summarising the software security patches made available.

Monitoring – additional monitoring, alerting and reporting up to application level is available at additional cost.

Advanced Backup – backup enabling restore of application which includes databases.

Archiving – for long-term data storage needs.

Firewall – managed and dedicated for your own needs.

VPN – Enabling secure connection to your servers.

SSL certificates – to facilitate secure and private collection of information via web facing applications.

Load Balancing – between servers or locations.

Web stats reporting – provides comprehensive user statistics with up to the minute traffic, marketing and demographic reports on how your website is operating in real time.

Detailed monthly report – includes reporting on server availability, response, performance, bandwidth usage and threat alert report; summarising the software security patches made available.

POP 3 Email and List server – dedicated mailboxes, managed and web enabled, secure and spam resistant mail server capable of handling over a million emails a day.

Managed data centre LAN – enables safe, cost effective and secure exchange of information between servers without the risk of data being sent over the public Internet.

Additional administration services – available via change request.

Application Support – full application support for both of-the-shelf and bespoke applications with SLA to match your need