Guaranteed 100% network uptime or a 4-hour server hardware break/fix
are meaningless service levels in business terms if the business application
being hosted is not working. If business applications are not running,
that part of a business is not functioning.
Hosting Services understands this, which
is why we offer our clients true application support.
To offer true application support it is no
longer possible to simply have a red light (application stopped)
or green light (application running) mentality. True application
management must emulate users and give indications as to when the
application is responding, that it is doing so in an acceptable
time and that it is providing accurate data.
As standard, any applications developed
or integrated by BSG are supported under an agreed SLA.
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